Last updated: 25th August 2026

At K9 Greatness, we value honest feedback from our clients.

Reviews, testimonials and feedback help future dog owners understand what it is like to work with us, what kind of support we provide, and how our training may help them make a more informed decision.

This Reviews Policy explains how we collect, use, display and manage reviews across our website, social media, Google Business Profile, third-party platforms and marketing materials.

Our Approach To Reviews

We believe reviews should be genuine, honest and transparent.

We do not create fake reviews.

We do not ask people to leave reviews that are not based on a real experience.

We do not pay for positive reviews.

We do not offer discounts, gifts or rewards in exchange for positive reviews.

We do not knowingly publish misleading reviews.

Where we use client feedback, testimonials, screenshots, Google reviews or social media comments in our marketing, we aim to present them fairly and accurately.

Where Our Reviews Come From

Reviews and testimonials may come from:

Google reviews

Facebook reviews or comments

Direct client feedback

Emails or messages sent to K9 Greatness

Social media messages or comments

Video testimonials

Written testimonials provided by clients

Feedback given after 1:1 training, training classes or the CALM Training Programme

If a review has come from a third-party platform, such as Google or Facebook, the original review may also be visible on that platform.

Using Reviews On Our Website And Marketing

K9 Greatness may use reviews or testimonials on our website, social media, emails, adverts, printed materials or other marketing content.

When we use a review, we may shorten it for clarity, formatting or space, but we will not deliberately change the meaning of the review.

We may correct obvious spelling or grammar errors where this does not change the meaning.

We may remove personal information, sensitive details, names, addresses, phone numbers, locations or details about children, family members or other third parties.

We may choose not to include parts of a review that contain private information, inappropriate language, offensive wording, unsupported claims or details that may identify another person.

Results May Vary

Reviews and testimonials reflect individual client experiences.

Every dog is different.

Behaviour, progress and training outcomes can be affected by many factors, including the dog’s age, health, history, environment, temperament, previous training, household routines and the owner’s consistency after training.

A review or testimonial should not be taken as a guarantee that every dog or owner will achieve the same result.

Long-term behaviour change depends on ongoing owner participation, consistent handling and continuing the guidance provided after training.

We Do Not Guarantee Permanent Behaviour Change From Reviews

Some reviews may describe strong improvements or positive outcomes.

These experiences are valuable, but they do not mean that K9 Greatness guarantees permanent behavioural change in every case.

Dog training is a partnership between the trainer, the owner and the dog.

K9 Greatness can train, guide and support the dog and owner, but long-term results depend on the owner continuing the recommended structure, routines, boundaries, exercises and handling advice at home.

Asking For Reviews

We may ask clients to leave a review after they have used one of our services.

Clients are free to leave honest feedback.

Clients are not required to leave a positive review.

We welcome genuine feedback, whether positive, neutral or negative, because it helps us improve our service and helps other dog owners make informed decisions.

Incentivised Reviews

K9 Greatness does not offer payment, gifts, discounts or rewards in exchange for positive reviews.

If we ever run a promotion, competition or campaign where a review, testimonial or feedback is encouraged in exchange for any benefit, we will make this clear and ensure the review is labelled appropriately.

Negative Reviews

We do not remove genuine negative reviews simply because they are negative.

Where reviews appear on third-party platforms, such as Google or Facebook, those platforms control their own review systems.

We may report a review to the relevant platform if we believe it is fake, abusive, defamatory, threatening, discriminatory, spam, posted by someone who has not used our services, or contains private information.

If a client has a concern about their experience with K9 Greatness, we encourage them to contact us directly so we can understand the issue and respond appropriately.

Review Moderation

Where K9 Greatness has control over reviews or testimonials shown on our own website or marketing materials, we may choose not to publish content that includes:

Abusive, offensive or discriminatory language

Threats, harassment or personal attacks

Private or sensitive information

Information about children or third parties

False or misleading claims

Unsupported medical or legal claims

Spam or promotional content

Content unrelated to K9 Greatness services

Details that may compromise safety, privacy or confidentiality

Moderation is used to protect privacy, accuracy and safety. It is not used to create a misleading impression of our services.

Photos, Videos And Client Stories

Sometimes clients may allow us to use photos, videos, dog names, progress updates or case studies.

We will only use identifiable photos or videos of clients, dogs, homes, children or private property where we believe we have appropriate permission to do so.

If you have given permission for a photo, video or testimonial to be used and later change your mind, please contact us. We will review the request and, where reasonably possible, remove or update the content from platforms we control.

Please note that content already shared, saved, reposted or indexed by third-party platforms may not always be fully removable by K9 Greatness.

Third-Party Reviews

Some reviews may appear on third-party platforms such as Google, Facebook or other external websites.

K9 Greatness does not control how these platforms collect, verify, rank, display or remove reviews.

If you leave a review on a third-party platform, your review will also be subject to that platform’s own terms, policies and privacy rules.

Reporting A Concern About A Review

If you believe a review or testimonial displayed by K9 Greatness is inaccurate, misleading, fake, outdated, used without permission or contains private information, please contact us.

We will review the concern and take appropriate action where needed.

This may include correcting, updating, removing, anonymising or clarifying the review.

Contact Us

If you have any questions about this Reviews Policy, or if you would like to raise a concern about a review, please contact:

K9 Greatness
Email: [Insert Email Address]
Website: https://k9greatness.co.uk